Important Information

Read carefully the following series of indications and inform yourself to avoid unforeseen events that may interfere with your visit to Tolantongo Caves.

Frequently Asks

Important information

The ticket is valid from 8:00 am to 8:00 pm.

There is no charge for overnight camping. Except if you rent a camping equipment.

Groups over 40 people are charged 10% discount on general admission.

It is granted 2 courtesies only to organizers of excursions.

The entry ticket gives you access to all the attractions (Grotto, Tunnel, River, Pool, Thermal Pools, Hiking) and to certain services (Doctors, Bathrooms, Watering, etc.).

Children 5 years and over pay full admission.

The entrance ticket does not include lodging, food, etc.

50% discount presenting INAPAM credential.

We do not make reservations for the hotel by phone or by email.

All payments made within the entire park must be in cash.

Access to the spa is open 365 days a year.

Service Schedules
Cavern, pools and river: 08:00 am to 05:00 pm
Restaurants: 08:00 am to 09:00 pm
Souvenir stores: 08:00 am to 09:00 pm
General Admission: 06:00 am to 10:00 pm

The natural attractions (cave, tunnel, etc.) are closed at night.

Pets are not allowed.

Detergents are not allowed in river areas, grotto, ponds, etc.

The park only has a cell phone signal from Telcel.

It is not allowed to put music after 23:00 pm.

It is not allowed to damage the flora and fauna, help us to conserve the environment and your experience will be pleasant.

If you have a dude. Send us a message to



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Phone Numbers

"La Gruta" Hotel

772 721 7905

"Paraíso" Hotel

772 126 5156

"La Huerta" Hotel

772 135 5478

We don´t have reservations

Service schedules: 8am a 11pm